SHIPPING - We Aim to ship items out with 48hrs of Purchase but in peak times this may take a day or 2 longer. If Pre Order we will give you an estimated delivery time on product description when item will be shipped
The returns policy set out below applies to products purchased from our online store, Facebook or Instagram page being LOVE KNOT WAR LTD.
In these terms, the expressions us, we out and LOVE KNOT WAR Ltd are reference to LOVE KNOT WAR LTD and reference to YOU is the customer
CHANGE OF MIND
LOVE KNOT WAR Ltd is committed to customer satisfaction. We understand that online shopping can be tricky when it comes to buying the right size and fit for body shapes. If you order and receive any product (except Gift Cards) that you are not happy with for sizing reasons, simply return it to us within the given time frames (refer below) and provided it is in the same condition (tags attached, unworn, unwashed, packaging undamaged) which we sent to you, we will happily exchange this product or refund your payments.
Please note that this does not apply to any goods on sale. Please consider your sale items carefully, as we do not offer refunds on sale items. All sale items in this instance can be returned for a store credit within 7 days of purchase, or an exchange if the item is still in stock – you will need to check with us in regards to stock by emailing firstname.lastname@example.org
Please see below for instructions on how to return.
We do not in any circumstances; accept a return of gift cards.
The time frames in which you must return products are:
Unless a product is faulty or the wrong product was received, we will not accept any products returned outside these time frames. No Exceptions.
Contact LOVE KNOT WAR LTD directly if you wish to return a product. This can be via email@example.com
Please send your returns to:
Love Knot War LTD – Returns
318 Casement Road
RETURN ITEMS AND CONDITIONS
LAYBUY – All purchases completed via laybuy payments option are required to follow our standard returns policy as above - refunds are processed back via laybuy. Once the refund as been processed by LOVE KNOT WAR LTD it is the customer’s responsibility to follow up with Laybuy/Afterpay
DEBIT/CREDIT CARD – All refunds will be processed back onto the original payment option, and could take a few days to process and clear depending on bank holidays and their debiting/Crediting procedures.
If you have a faulty product, please contact us in the first instance on firstname.lastname@example.org and after speaking with us follow the return steps above. Faulty products may be returned outside of the regular return times recorded above so long as the product is still under warranty. We stand by the quality of our garments and offer a 6 month manufacture garment warranty for 6 months from the date of purchase.
We will meet our obligations under the Consumer Guarantees act 1993 to provide a remedy.
If you wish to exchange or return boxed goods, they must be returned to LOVE KNOT WAR LTD in the original packaging, unmarked and in good condition.
If items are being posted back, please place any product packaging inside a satchel and do not attach any labelling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition, there may be a chance that we will be unable to exchange or refund the product.
For any further information please contact us email@example.com
If you have any problems with the returns process, please do not hesitate to contact us at firstname.lastname@example.org